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	<title>Morello Digital &#187; Gap</title>
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		<title>Innovation brings a touch of class to online shopping</title>
		<link>http://www.morellodigital.co.uk/2010/06/innovation-brings-a-touch-of-class-to-online-shopping/?utm_source=rss&#038;utm_medium=rss&#038;utm_campaign=innovation-brings-a-touch-of-class-to-online-shopping</link>
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		<pubDate>Wed, 16 Jun 2010 15:10:31 +0000</pubDate>
		<dc:creator>Paul McSweeney</dc:creator>
				<category><![CDATA[World News]]></category>
		<category><![CDATA[Amazon]]></category>
		<category><![CDATA[Bentley]]></category>
		<category><![CDATA[counterfeiting]]></category>
		<category><![CDATA[curation]]></category>
		<category><![CDATA[E-Commerce]]></category>
		<category><![CDATA[ebay]]></category>
		<category><![CDATA[Gap]]></category>
		<category><![CDATA[Gilt Groupe]]></category>
		<category><![CDATA[groupon]]></category>
		<category><![CDATA[Haute Look]]></category>
		<category><![CDATA[innovation]]></category>
		<category><![CDATA[iPad]]></category>
		<category><![CDATA[Lamborghini]]></category>
		<category><![CDATA[Living Social]]></category>
		<category><![CDATA[luxury brands]]></category>
		<category><![CDATA[mobile commerce]]></category>
		<category><![CDATA[Ralph Lauren]]></category>
		<category><![CDATA[Social Media]]></category>
		<category><![CDATA[Target]]></category>
		<category><![CDATA[Wal-Mart]]></category>

		<guid isPermaLink="false">http://www.severninternet.co.uk/blog/?p=434</guid>
		<description><![CDATA[E-commerce is not generally seen as the sexiest corner of the internet these days. Amazon has become the world&#8217;s general store, eBay the world&#8217;s flea market. Wal-Mart and Target offer predictably low prices. Brands sell direct through their websites, but &#8230; <a class="more-link" href="http://www.morellodigital.co.uk/2010/06/innovation-brings-a-touch-of-class-to-online-shopping/" title="Continue reading Innovation brings a touch of class to online shopping">Continue reading <span class="meta-nav">&#8594;</span></a>]]></description>
			<content:encoded><![CDATA[<p>E-commerce is not generally seen as the sexiest corner of the internet these days. Amazon has become the world&#8217;s general store, eBay the world&#8217;s flea market. Wal-Mart and Target offer predictably low prices. Brands sell direct through their websites, but hardly make that their focus.</p>
<p>Many luxury groups have opted out of e-commerce altogether, believing the risks of selling online &#8211; such as brand degradation and counterfeiting &#8211; outweigh any benefits.</p>
<p>This whole notion of the web being a channel of discounting went against the very aesthetic of these brands.  But recent innovation has reshaped e-commerce. Luxury brands are discovering ways to reach customers without sacrificing brand integrity.</p>
<p>Applications on smartphones and the iPad have delivered a powerful interface for users to search, browse and buy goods. Ralph Lauren&#8217;s Rugby brand and Gap, among others, have developed their own sophisticated apps.</p>
<p>Indeed shopping is proving one of the most popular activities on touch devices. Sales through eBay&#8217;s iPhone app last year topped $500m. Purchases included a Lamborghini, and a Bentley.</p>
<p>All this shows that people are rapidly becoming used to the convenience of getting what they want, when they want it. Buyers are used to finding very expensive goods online. People are also confident enough to make big purchases without having to talk to a sales representative.</p>
<p>Luxury goods are among the most popular things consumers search for online, and a lot of it is their desire to know what&#8217;s going on with them, and their desire to own them. Yet meeting the demand and maintaining the luxury brand&#8217;s image was a perennial challenge.</p>
<p>Most high-end brands have established online sales through traditional channels, such as resellers and their own sites, and now they are gaining the confidence to venture out.</p>
<p>In addition to new applications, and private sales sites such as Gilt Groupe and Haute Look, one can also point to local deal sites such as Groupon and Living Social, and a new wave of companies that are bringing together location awareness, real-time inventory and deals, and social media.</p>
<p>It&#8217;s a huge period of innovation for consumer facing e-commerce. Customers are looking for curation, and social and mobile media are enabling real innovation and entrepreneurship today.</p>
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